Question 1

How does the Play Kit subscription work?

Accepted Answer

The Play Kit Subscription program delivers stage-based play products directly to your door every 2 to 3 months, depending on the child’s stage of development. We’ve done the research to develop products that are right for your child’s development stage by stage, accompanied by an in-depth Play Guide that helps you learn right alongside your baby. The products and information in each Play Kit were informed by published research in the field of child development and reviewed by child development specialists from multiple disciplines. And best of all, you get to keep every one of the playthings!

Question 2

How do you determine which kits are right for my child?

Accepted Answer

The recommended Play Kit is based on your child’s birth date and when he or she will grow into the next micro-stage of development.

Question 3

What is the difference between Baby and Toddler Play Kits?

Accepted Answer

All Play Kits include stage-based playthings and activities to support your child’s developing brain. The main difference between the younger and older Play Kits is their shipping cadence. During the first year of life, the developmental windows a child experiences happen quickly—there’s so much to discover and learn! That’s why our Play Kits for babies ship every 2 months: 0 to 12 Weeks, and Months 3–4, 5–6, 7–8, 9–10, and 11–12. After your child turns 1 year old, these developmental windows stretch out as your child takes more time observing, experimenting and fine tuning the skills they’re building. That’s why our Play Kits designed for children ages 1 to 4 years old ship every 3 months. When breaking down the cost, the essential monthly price per Play Kit remains the same. Currently, there are 10 Play Kits available in the Australian market: 6 Play Kits for children 0–12 months and 4 Play Kits to support children 13–24 months.

Question 4

Will my subscription automatically renew?

Accepted Answer

Yes, your Play Kit Subscription will automatically renew until you either cancel your subscription or until Lovevery no longer offers products for your child’s age. Prepay & Save subscriptions are auto-renewed on a Pay per Kit plan unless you elect to prepay again or cancel. If you want to cancel your subscription, you can do so in ‘Account Settings’ within your customer account or by contacting us here.

Question 5

When do you charge my credit card?

Accepted Answer

Pay per Kit subscriptions will charge your card when each Play Kit ships. Prepay & Save subscriptions will only be charged one time, when the first Play Kit ships. After the paid upfront period, you will be charged on a Pay per Kit basis and charged when each Play Kit ships, unless you choose to prepay again.

Question 6

Are the Play Guides written in Australian, British or American English?

Accepted Answer

The Play Guides included in the Play Kits for Australia are written in British English.

Question 7

When will the 24+ month Play Kits be available in Australia?

Accepted Answer

We currently have the Play Kits for 0–24 months available in Australia, with plans to expand our Play Kits offering. Any updates about additional Play Kits coming to the Australian market will be announced on our website, via email, and on Instagram!

Question 8

Can I buy previous kits that are not in my Play Kit Subscription plan?

Accepted Answer

Upon signing up for a Play Kits Subscription, if you are interested in a Play Kit from an earlier stage, you will have the opportunity to add up to two previous Play Kits from your starting Play Kit. If you have an active Play Kit Subscription and you want to purchase a previous Play Kit, please reach out to our Customer Experience team here and we will do everything we can to accommodate your request.

Question 9

Can I purchase just one Play Kit or plaything by itself?

Accepted Answer

We do not sell any Play Kit items on their own. We have crafted each Play Kit to be developmentally appropriate for each age group and as a whole, each Play Kit has even more value than the playthings do independently.

Question 10

Do I have to return the playthings?

Accepted Answer

No, you do not—they are all yours to keep.

Question 11

My baby was born prematurely and/or has a different developmental timeline. What date should I enter?

Accepted Answer

You may find it most relevant to use your baby's due date/adjusted birth date, rather than birth date, to adjust the recommendation appropriately. We recommend basing their Play Kits Subscription on their 40-week due date or adjusted birth date. Once you have subscribed, if you find your little one is ready to tackle the next Play Kit early or needs a little more time with a Play Kit, you will be able to make adjustments to your shipping schedule within your Lovevery account. For more specific guidance, please contact us.

Question 12

Are the playthings only good for the months indicated on the box?

Accepted Answer

While the playthings are designed for a specific micro-developmental period, your little one will likely enjoy them long after that period has passed. We see many children that enjoy playing with the items from previous kits for months or even years after.

Question 13

When should I introduce each of the playthings?

Accepted Answer

Each Play Guide comes with a recommended timeline that orders the playthings by complexity. However, each baby is different, and we encourage parents to introduce the playthings one at a time on multiple occasions. Your baby’s favourite toy can change from one day to the next!

Question 14

I am moving to Australia. Can I transfer my existing Lovevery subscription to Australia?

Accepted Answer

Play Kit Subscriptions purchased for the US, EU, or UK cannot be transferred to our Australian market, but our Customer Experience Team is happy to help you cancel your current Play Kits Subscription and get you started with a new one here.

Question 15

How do I skip a Play Kit in my subscription?

Accepted Answer

You have the option to skip a Play Kit and update your delivery schedule at any time. If you have a Pay per Kit subscription, simply log in to your Lovevery customer account and go to ‘Account Settings.’ Then, under ‘Manage Subscription,’ select ‘Skip Kit.’ You are able to stop shipment up to 3 business days prior to the next shipment date using this functionality. If you change your mind and want to add the skipped Play Kit back to your shipping schedule, you can reach out to us at any time and we’d be happy to assist you. Additionally, if you have any trouble logging into your account, or have a Prepay & Save subscription, please contact our Customer Experience Team here, and we will help you to skip the Play Kit and update your schedule.

Question 16

I am going away for a few months, can I receive my Play Kits earlier than scheduled?

Accepted Answer

No problem, you can access and manage your Play Kits delivery schedule at any time in your Lovevery account.

Question 17

How do I manage or cancel my subscription?

Accepted Answer

If you’ve subscribed with our Pay per Kit option, please log in to your customer account and click on Subscriptions. You’ll see when your next Play Kit is scheduled to ship and can also cancel your Play Kits Subscription. You are able to stop shipment up to 3 days before ship date using this functionality. If you’ve paid upfront for your subscription, please log into your customer account and click on Subscriptions. You will see when your next Play Kit is scheduled to ship and can also cancel your Play Kits Subscription. You will be refunded the purchase price of the Play Kits that you have not yet received and will forfeit any prepaid discount. If you have any trouble logging in to your account, please contact us here.

Question 18

I bought a prepaid bundle, can I still cancel my Play Kit Subscription?

Accepted Answer

If you paid upfront for your bundle subscription and decide that it’s not the right fit, you will be refunded the purchase price of the Play Kits that you have not yet received and will forfeit any prepaid discount.

Question 19

I canceled my Play Kits subscription. Can I restart it?

Accepted Answer

We’d love to have you back! You can simply log in to your Lovevery customer account and reactivate your subscription. You can also send us a message and we’ll have you up and running in no time.

Question 20

Who are the experts who designed your products?

Accepted Answer

We consult with child development professionals from many backgrounds and fields of expertise.

Question 21

Are Lovevery products safe for my baby?

Accepted Answer

Our products are tested to global regulatory safety standards. These standards ensure our toys are safe and can stand up to use and abuse. We also test for the presence of chemicals of concern, including heavy elements and phthalates.

Question 22

Where are Lovevery products made?

Accepted Answer

Our products are designed and expertly curated in Idaho and manufactured with a network of suppliers in Asia adhering to some of the highest sustainability standards in the industry. The facility where we manufacture, assemble, and quality-check our products is one of the largest producers of sustainably-harvested wood toys and organic cotton dolls in the world. We are proud to partner with a company that shares our core values: Commitment to ecologically-sustainable and ethical production, and safe working conditions. Our products go through final inspection at our Australia warehouse before being shipped to our customers.

Question 23

When can I start using The Play Gym? What ages are the Play Gym designed for?

Accepted Answer

The Play Gym is designed for babies from 0–12 months of age, but we see many older babies and toddlers enjoying it, too! Babies 12–18 months of age especially enjoy the Play Gym with the Play Space Cover added.

Question 24

How are the Play Kits different from the Play Gym? Is there overlap?

Accepted Answer

The Baby Play Kits and Play Gym complement each other, with very little overlap. Both are stage-based to promote baby's brain development. The Play Gym offers a whole year of play for foundational brain development, while the Baby Play Kits target two-month blocks of development for deeper focus. There are some important concepts (like the use of black and white high-contrast images) that are highlighted in both the Gym and in the first Play Kit in particular, but in different ways (such as a rattle, a special first book, etc.). Furthermore, we know that many of our parents like to have Playthings specifically for use with the Play Gym as opposed to a set to put in the diaper bag, take to grandma's house, etc. But we know that every baby plays differently and that needs differ depending on lifestyle.

Question 25

Where can I find assembly instructions for the Play Gym and the Play Space Cover?

Accepted Answer

You can watch our Play Gym assembly videos here.

Question 26

How do I store the Play Gym?

Accepted Answer

The legs disconnect from the connector in seconds and can be laid inside the mat and rolled up for storage. For long-term storage, we recommend saving the box.

Question 27

I have twins, is the Play Gym big enough for two babies?

Accepted Answer

The dimensions of the Play Gym are 61H x 127W x 119L cm (open) and 61H x 96W x 109L (closed). Depending on the babies’ age and size, they should be able to enjoy the Play Gym together for the first few months.

Question 28

Where can I find The Block Set and what ages is it designed for?

Accepted Answer

Created with the future in mind, The Block Set is designed for children ages 18 to 48+ months. Your child will surely enjoy playing with the versatile Block Set for many years. The Block Set is currently sold on Amazon.

Question 29

How do I clean my Lovevery products?

Accepted Answer

Each Lovevery product comes with a detailed Materials + Care Guide, which gives recommendations on the best way to clean and take care of your child’s playthings. Please see below for more information on the cleaning and care of your Lovevery products.

Question 30

I lost one of my child’s playthings. Can you help?

Accepted Answer

Yes, we’d be happy to help! Please reach out to our Customer Experience Team to assist you with your replacement needs.

Question 31

Where can I buy Lovevery products?

Accepted Answer

Lovevery products are currently available for purchase from our website, with several products also available on Amazon for purchase or to add to your Amazon baby registry or wish list.

Question 32

How do I sign up for your emails?

Accepted Answer

Subscribe to our email below and be the first to get updates on products and offers, as well as tips for parents. You can also follow us on Instagram for additional information on parenting and early childhood education.

Question 33

How do I unsubscribe from emails?

Accepted Answer

You’ll find an unsubscribe link located at the bottom of your emails. Reach out to us here for further assistance.

Question 34

How do I retrieve my username and password?

Accepted Answer

Your username is your email address, and your password can be reset here.

Question 35

Can my baby become a Lovevery representative?

Accepted Answer

Follow us on social media to stay up-to-date on all casting calls. We are always looking for photos of children playing with Lovevery products and love posting adorable pictures of our littlest fans! When posting on Instagram, tag @lovevery.au and use hashtag #LoveveryAU.

Question 36

How do I give an e-Gift Card?

Accepted Answer

We currently do not offer e-Gift Cards for purchase in Australia. E-Gift Cards purchased in the US store are not valid for use on Lovevery.com.au.

Question 37

Can I add Lovevery products to an existing registry?

Accepted Answer

Yes! The Play Gym and The Block Set are available on Amazon and may be added to your Amazon baby registry or wish list.

Question 38

Where do I direct questions, comments or issues?

Accepted Answer

We’re always happy to help—reach out to us anytime here. You can expect to hear from our Customer Experience Team within 24 hours from your inquiry. Please note, any inquiries received on the weekend will be addressed at the beginning of the next business week.

Our guarantee

Frequently Asked Questions

The Play Kit Subscription

Orders, Shipping, and Returns

Product Questions

The Real Life Play Kitchen

General Questions

Referral Program

Cleaning and Care

The Play Gym

The Play Kits

How to set up your Play Gym

Adding your Play Space Cover

Region